Mr. S was the father of two of Abby's students. The boys were four year old twins and one was autistic.
Abby had just graduated suma cum laude from a borderline ivy league school with an impending certificate in early childhood education. To state the obvious, she's far from challenge shy.
She landed her first gig right out of school as a preschool teacher and had hardly been there a couple months when found herself being tested. A parent that I'll call Mr. S, had twin four year old boys, one of which was autistic, and when they aged up into her class he was concerned.
"Listen," he said, "You seem like a sweet and smart girl, but I don't think you're qualified to be able to keep up with Aiden's progress."
He was correct. Abby had never taught a child with special needs before, never mind one that was specifically on the spectrum. Still, in her first lesson being assertive, she assured Mr. S that while she would certainly prove him wrong. Even better, Mr. S gave her the room to.
And she did. Mr S. noticed progress in both of his sons. When the boys moved onto kindergarten, he and his wife expressed their gratitude and apologized for being skeptical.
I recently got hired as the Operations Manager for a tech parts start up. I don't own an iPhone and know virtually nothing about cell phone repair. I got hired in part because of all my customer service experience, and I'm relentless in terms of developing my own potential. Still, I think of my best friend every time I talk to a customer.
I may not be the best person to talk to right now in terms of their requests, but I know one day I will be, and I'll work to make sure that happens. While I understand not everyone will be like Mr. S, like Abby, I'm not challenge-shy either
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