Here are the things I learned in 5 minutes while on the phone with a customer named Dot:
-Her name is Dorothy, but she hates it. Everyone has always called her Dot.
-She recently lost 53 pounds.
-She lives on a farm in rural Pennsylvania.
-She's a bus driver.
-Bus drivers are part of the teacher's union in PA and as a result she gets to go to their conference every summer.
-So far, she's been to Dallas, Atlanta, and Chicago. This year she's going to Denver.
-She loves traveling. She hopes to go to more places on her own in the future
She called to ask a question about our product.
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